Frequently Asked Questions (FAQ)
If you have already registered but forgot your password, there is no need to worry. On the login page, click on the “Forgot password?” link and enter the email address you used during registration.
The system will then automatically send you an email with the steps required to reset your password.
I forgot my password. What should I do?
Important: Please make sure you enter your email address correctly and check your Spam / Junk folder as well.
I did not receive the password reset email. What should I do?
First, check whether you entered your email address correctly, as it is common for a letter to be missing or swapped. Then check your Spam / Junk folder, as the message may have been delivered there.
If you still do not receive the email within 24 hours, please contact the appropriate administrator.
During registration, the system says “invalid last name”. What should I do?
This error usually occurs if your last name contains a hyphen or other special characters. Please enter your last name without hyphens or special characters in the appropriate field.
During registration, I receive a message saying that there is already a registration with this email address. What should I do?
This message indicates that a registration has already been created with this email address. In this case, it is not possible to create a new registration; instead, please choose the Login option.
You can find the login interface in the top right corner under the “Login” menu.
How can I check whether my submission was successful?
At the end of the survey, the system provides feedback on whether your submission was successful. You can also check the status by logging into the platform and clicking the “My surveys” green button in your account.
If the submission was successful:
• the number of results will show 1,
• by scrolling to the bottom of the page, you can view all your answers to the questionnaire.
My internet connection was interrupted during completion. Will my results be saved?
Unfortunately, no. If the internet connection is interrupted during completion, you will need to restart the survey.
The system only records surveys that have been fully completed and successfully submitted.
A confirmation message always indicates successful submission, and the completed survey will immediately appear under “My surveys”.
Where can I view my report?
After completing the survey, your individual report will be sent to the email address you provided during registration within a few hours.
In some cases, processing may take longer, so please wait up to 24 hours before requesting assistance.
The report is available not only via email but also on the survey platform:
• log in to your account,
• click on “My surveys”,
• here you can view your survey results.
I completed a follow-up assessment. Where can I find my previous results?
You can find the results of previous assessments after logging into the platform, under the “My surveys” menu.
If you have two successful submissions, the number of results will show 2.
By scrolling to the bottom of the page, you can view your answers for both surveys.
Do I need to register with the same email address for the first and second survey?
No. The system links results to your NEPTUN code, not to your email address. Therefore, you can still view your previous results even if you no longer remember the email address used during your first registration.
